Quality Control

Quality Assurance & After-Sales Support System | Jingtai LCD

Comprehensive Quality Management System

Jingtai LCD maintains a rigorous quality assurance and after-sales support system designed to ensure product excellence and customer satisfaction. Our multi-layered approach combines proactive monitoring, rapid response protocols, and continuous improvement processes to deliver reliable display solutions for global customers.

1. Weekly Quality Monitoring Meetings

1.1 Regular Schedule: Conducted weekly with agenda materials shared 24 hours in advance

1.2 Cross-Functional Participation: Engineering-level representatives from Customer Service, Process Quality, Process Engineering, and Production departments

1.3 Key Agenda Items:

✓ Monitor in-plant production quality metrics and defect rates

✓ Analyze TOP 3 defect patterns and implement corrective actions

✓ Track progress on pending quality issues and improvement initiatives

✓ Review customer-reported issues and RMA analysis status

✓ Ensure timely responses to customer quality requests

2. Production Anomaly Management System

2.1 Standardized Procedures: Follow *JT-WI-QA-29-A7 Anomaly Handling Protocol* for consistent issue resolution

2.2 Proactive Notification: Mandatory pre-shipment alerts when potential quality risks are identified

2.3 4M Change Control: Strict management of Man, Machine, Material, and Method changes:

✓ Formal change requests submitted to customers for approval

✓ Production and shipment only proceed after customer authorization

✓ Comprehensive documentation and traceability for all changes

3. Monthly Quality Performance Reviews

3.1 Management-Level Meetings: Monthly reviews with supervisor-level participants from CS, Quality, Engineering, and Production

3.2 Comprehensive Analysis:

✓ Consolidate monthly production quality metrics and trends

✓ Analyze customer-site performance data and field issues

✓ Conduct TOP 3 defects trend analysis and effectiveness verification

✓ Define next-phase quality improvement priorities and action plans

4. Customer Complaint Response Protocol

4.1 Structured Process: Follow *JT-QP-QA-26 A7 Complaint Handling Process*

4.2 Emergency Response (≤8 Hours):

✓ Mobilize cross-functional teams (Production/Quality/Engineering)

✓ Conduct immediate WIP and inventory audits

✓ Develop and align solutions with customer requirements

4.3 Strict Reporting Timelines:

✓ Preliminary analysis within 3 business days of receiving samples

✓ Complete 8D report within 7 business days

✓ Interim solutions within 24 hours for critical issues to ensure production continuity

5. Quarterly/Annual Strategic Quality Meetings

5.1 Executive-Level Participation: Department head-level representatives from CS, Quality, and Engineering

5.2 Strategic Agenda:

✓ Review customer quality metrics and satisfaction levels

✓ Analyze quarterly/annual issue resolution performance

✓ Showcase JT-led quality innovations and improvements

✓ Develop strategic quality enhancement initiatives

6. International Certification Compliance

ISO 9001: Quality Management System certification

ISO 14001: Environmental Management System certification

ESD S20.20: Electrostatic Discharge Control program certification

IECQ QC080000: Hazardous Substances Process Management certification

IATF 16949: Automotive Quality Management System certification

7. Continuous Improvement Commitment

Data-Driven Analysis: Regular quality metrics monitoring and trend analysis

Preventive Measures: Proactive risk identification and mitigation strategies

Customer Collaboration: Close partnership for quality improvement initiatives

Technology Investment: Ongoing advancement of quality management systems

8. Why Choose Jingtai LCD Quality System?

Proactive Prevention: Early detection and resolution of potential issues

Rapid Response: Quick mobilization for emergency situations

Comprehensive Coverage: End-to-end quality management from production to after-sales

Global Standards: Compliance with international quality certifications

Customer Focus: Dedicated to ensuring complete customer satisfaction

Contact us to learn how our quality assurance system can support your display requirements.