Shenzhen Jingtai Liquid Crystal Display Technology Co.,Ltd.

Meta Description: How we solved a critical 'no-touch' functionality issue for a client in Sri Lanka in 96 hours. Learn about our global FAE support and 1:1 replenishment policy.   Case Study: Global Technical Support in Action: Resolving a Critical 'No-Touch' Functionality Issue On-Site   1. The Challenge: A Critical Functional Failure A key client based in Sri Lanka encountered a serious and urgent issue with a shipment of displays (Model: 6730). The units were suffering from a No-Touch malfunction, a definitive functional failure that rendered the products unusable for their application. With a defect rate of 0.7%, the client's production line was at imminent risk of a complete halt, demanding an immediate and authoritative solution.   2. Our Commitment: Deploying Expert Resources, Not Excuses For functional failures, standard remote troubleshooting is often insufficient. Recognizing the criticality of the situation, Jingtai LCD Display's leadership immediately authorized a top-tier response. Our commitment was to not just fix the problem, but to do so with transparency, speed, and a commitment to shouldering responsibility. We vowed to get our expert to the client's facility to diagnose the issue firsthand.   3. The Solution: On-Demand FAE Dispatch and Transparent Accountability We implemented a decisive two-part solution that underscores our dedication to customer success:   3.1 Immediate Expert Deployment: Within hours of the confirmed issue, we arranged for a Field Application Engineer (FAE) to fly to the client's facility in Sri Lanka. This wasn't a simple technician; our FAE possesses deep product knowledge to perform root cause analysis, determine the failure's origin, and formally confirm responsibility on-site with the client.   3.2 1:1 Replenishment Based on Verified Responsibility: Following the FAE's analysis and the mutually agreed-upon responsibility assessment, we executed a 1:1 immediate replenishment of the defective units. This swift action ensured the client's production could continue with minimal delay, regardless of the final root cause, demonstrating our primary focus on their operational continuity.   4. The Result: Trust Forged Through Transparency and Action 4.1 Root Cause Identified: The on-site FAE visit provided an irrefutable analysis, closing the loop on the technical investigation and providing data to prevent future occurrences at the manufacturing level. 4.2 Production Line Saved: The immediate replenishment of goods prevented a costly production shutdown for the client, safeguarding their reputation and delivery schedules. 4.3 Resolution Time: The entire process—from initial alert to having replacement units on the ground and a root cause analysis—was completed within a decisive 96-hour window. 4.4 Relationship Strengthened: By investing in sending an expert and handling the situation with utmost transparency and fairness, we transformed a potential relationship-ending crisis into a powerful demonstration of our reliability. The client saw firsthand that we stand behind our products and are willing to go to extraordinary lengths to support them.   5. Conclusion: Your Global Partner, Wherever You Are This case study goes beyond a simple warranty claim. It illustrates our core capability to provide global, on-the-ground technical support and our unwavering policy of fair and swift accountability. For our clients, this means peace of mind. They know that with Jingtai LCD Display, they are not just purchasing a component; they are gaining a proactive partner equipped to handle complex challenges anywhere in the world.

Meta Description: See how Jingtai LCD Display resolved a 0.9% pixel defect issue for an Indian client with a 72-hour turnaround. Our solution involved OBA inspection, SOP validation, and cost-sharing, ensuring long-term quality for the A669L LCD model. Case Study Body 1. The Customer Challenge A valued partner in India reported a critical quality issue with a shipment of A669L monochrome LCD displays. Upon their rigorous incoming inspection, they identified a minor but impactful defect: a percentage of units exhibited pixel anomalies ("黑白点" - black/white dot defects), which fell under appearance-related non-conformities. Although the defect rate was quantified at a precise 0.9%, our client, maintaining high standards for their end-products, required an immediate and robust corrective action to prevent future occurrences and ensure supply chain integrity.   2. Root Cause Analysis & Immediate Response Our quality assurance team initiated a cross-functional investigation. The client's detailed report and evidence allowed us to quickly trace the potential production lot. Understanding the urgency to maintain our client's production schedule and trust, we committed to a transparent and swift 72-hour resolution plan. We provided regular updates to the client, ensuring they were informed at every step.   3. The Implemented Solutions Instead of a simple replacement, we deployed a multi-layered, strategic solution that addressed both the immediate issue and future prevention: 3.1 Domestic Analysis & Enhanced Pre-shipment Inspection: First, we immediately shared the client's test data and samples with our factory's engineering team in China. This data was used to perform an Out-of-Box Audit (OBA) on the production line. This pre-shipment inspection protocol was tightened specifically for the A669L model to catch any pixel defects before units left the factory, preventing faulty goods from ever reaching the port.   3.2 Technical Documentation Transparency & Standardization: To align quality expectations and methodologies, we provided the client with both the old and new versions of our Testing Standard Operating Procedure (SOP). This allowed for a clear technical "答辩" or defense of our quality process, demonstrated our commitment to continuous improvement, and ensured both parties were using aligned inspection criteria moving forward.   3.3 Equitable Cost-Sharing Agreement: In a gesture of goodwill and shared responsibility, we proposed a heterogeneous processing cost structure. This meant that the costs associated with the extra sorting, analysis, and enhanced inspections were shared fairly between us and the client, strengthening our partnership and demonstrating our commitment to mutual success.   4. Results and Long-Term Benefits 4.1 Time to Resolution: The issue was fully resolved and signed off by the client within the promised 72-hour window. 4.2 Client Satisfaction: The client confirmed their satisfaction with the thoroughness of the technical response and the fairness of the cost-sharing solution. 4.3 Preventive Measures: The implementation of a stricter OBA process for this product line has significantly reduced the risk of future pixel defect incidents, leading to a more reliable supply chain. 4.4 Strengthened Partnership: This incident transformed a quality challenge into an opportunity to deepen technical collaboration and build stronger trust with our international client.   5. Conclusion This case underscores our philosophy that a superior supplier does more than just replace defective parts. We invest in process improvement, transparent communication, and fair business practices. By taking full accountability and working hand-in-hand with our client in India, we turned a potential setback into a demonstration of our reliability and commitment to excellence.

Meta Description: See how Jingtai LCD Display resolved a 0.63% cosmetic flux residue issue on a TFT LCD display module in 8 hours via a local third-party partner, ensuring zero client downtime.   Case Study: Excellence in Localized Response: Resolving a Cosmetic TFT Issue in 8 Hours 1. The Challenge: A Cosmetic Imperfection on Arrival  A key client received a batch of our high-performance LCD Graphic Display Modules and reported a minor cosmetic issue during their quality inspection. The problem was identified as flux residue ("松香印") on the EMI shielding film, classified as an appearance-related defect. While this residue did not affect the module's electrical functionality, brightness, or SPI interface reliability, it did not meet the client's stringent visual standards for integration into their premium end-products. The defect rate was precisely measured at 0.63%.   2. Our Commitment: swift Action and Minimal Disruption At Jingtai LCD Display, we believe our responsibility extends beyond shipping products. We are committed to ensuring complete client satisfaction and seamless integration of our components. Understanding that time was critical to avoid disrupting the client's production line, our customer service and quality assurance teams immediately activated a rapid-response protocol.   3. The Solution: A Strategic Local Partnership for Instant Resolution Instead of a lengthy international return process, we implemented an efficient and client-centric solution: 3.1 Immediate Local Deployment: We commissioned a qualified third-party inspection company located in the client's own region to act on our behalf. This eliminated international shipping delays and language barriers. 3.2 On-Site Sorting & 100% Inspection: A team of experts was dispatched to the client's receiving facility to perform a meticulous sorting of the entire shipment. This ensured every single unit met the required cosmetic standards. 3.3 Long-Term Collaborative Agreement: The effectiveness of this intervention led to a long-term cooperation agreement with the local third-party partner. This allows for pre-delivery inspections in the client's region, adding an extra layer of quality assurance for all future orders and de-risking the supply chain.   4. The Result: Trust Strengthened and Production Uninterrupted  4.1 Record-Breaking Resolution Time: The entire process—from initial contact to on-site sorting and final confirmation—was completed within a remarkable 8-hour window. 4.2 Zero Downtime for the Client: The client's manufacturing operations continued without any interruption. They received a perfect batch of displays without the logistical burden of international returns. 4.3 Enhanced Partnership: This incident demonstrated our agility and commitment, transforming a potential challenge into an opportunity to strengthen trust and build a more resilient supplier-client relationship.   5. Conclusion: More Than a Supplier, a Partner This case exemplifies the Jingtai LCD Display difference. We don't just sell electronic components; we provide reliable, smart supply chain solutions. By leveraging local networks and taking decisive, client-focused action, we ensure that our partners receive not only superior products but also unparalleled support, no matter where they are located.